COVID-19 UPDATE: The City of Walnut Creek is coordinating with Contra Costa Health Services, the local public health authority, on the developing COVID-19 pandemic. For local information, updates and resources about COVID-19 visit

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9-1-1, or not?

The 9-1-1 system is designed for emergency communication only. That means, a crime in progress or just occurred, a fire, a medical emergency, and the like. Calls to report matters that are not emergencies or that happened some time earlier, or most anything else where there is no immediate threat or criminal activity going on at the time, should go to the business line at
(925) 943-5844, option 2.

Important Phone Numbers

EMERGENCY (Police/ Fire/ Ambulance) 9-1-1
Direct-dial emergency number, or to report any crime 925-935-6400
Police Business (Non-Emergency) 925-943-5844
Police Administration 925-943-5868
Records Division - Hours: Monday - Friday (8am - 5pm) 
Property/Evidence 925-943-5899 x2315
Messages to Officers 925-943-5899
Investigation Bureau 925-943-5868
Massage Permits 925-256-3518
Alarm Permits 925-256-3526
Taxi Permits 925-256-3585
Car Seat Appointments 925-943-5899 x7467

For commendations, please click the link in the left hand navigation under Contact Us.  

For personnel complaints, you can call the on-duty Watch Commander or other supervisor at (925) 935-6400, at any time. Or you can download a complaint packet here.

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**Please note these messages are only monitored during normal business hours. 

This form is for general information only, clicking the circle below affirms you understand you are not filing a police report. If you need to make a report, you may do so (for certain crimes) via our online reporting page or contact our dispatch center at (925)943-5844 option 2.
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