UPDATE (05/04/20): In accordance with the County’s most recent Shelter in Place (SIP) Order issued on April 29, 2020, and pursuant to guidance from Contra Costa County Health Services in response to the COVID-19 pandemic, Walnut Creek City Hall remains closed to the public until further notice.  Please check the COVID-19 Resource page for updates related to this temporary closure

Code Enforcement staff are working remotely and remain available to provide assistance and answer questions. The most effective way to report your concern/issue/question is by submitting an online service request through the See/Click/Fix app (link below). This method of reporting allows you the option to remain anonymous.  You may also contact us by emailing one of the Code Enforcement Officers directly and they will follow-up with you on your concern. Individual officer emails are listed to the right.

During this time of concern, Code Enforcement staff will prioritize citizen requests related to life/safety concerns. All other topics of concern remain important and will be further investigated upon expiration of the County’s SIP Order. 

 

Reporting an Issue

SeeClickFix is mobile app and website that allows residents to report and view neighborhood concerns ranging from debris, graffiti, building code violations and unpermitted signs.

SeeClickFix is available as a free application, downloadable on mobile smartphones at http://www.seeclickfix.com/apps. Citizens may then photograph an issue or concern and report it through the application. A copy of the photo, the concern described by the reporting party, and the location, will then go directly to Code Enforcement for review. Citizens may also report through the website link SeeClickFix.com.

To report a nuisance violation or to request an investigation contact Code Enforcement. When leaving a message, please provide your name and phone number so we can clarify the issue as well as report back concerning what action(s) will be taken.  We can usually respond to complaints within one or two business days.

We maintain strict confidentiality of reporting persons. Review Policy Bulletin PB-018 [PDF]

About Code Enforcement

The Code Enforcement Division of the Community Development Department is responsible for enforcing provisions of the Walnut Creek Municipal Code involving quality of life and neighborhood quality issues such as:

  • Junk, debris, garbage
  • Illegal or unpermitted signs
  • Business license enforcement
  • Illegal or unpermitted construction
  • Miscellaneous zoning violations
  • Illegal or unpermitted fences
  • Illegal or unpermitted home-based businesses
  • Inoperable or abandoned vehicles
  • Weed abatement
  • RV parking/storage complaints
  • Graffiti abatement
  • Vector control issues (flies, mosquitos, etc)

The specific Municipal Code sections are as follows:

Title 1 Nuisances Title 8 Business Licensing
Title 4 Noise (in conjunction with the Walnut Creek Police Department) Title 10 Zoning, Subdivision, and Sign Regulations
Title 6 Outdoor Sales and Close-out Sales Regulations

Code Enforcement also assists with the City's Clean Water Regulations within Title 9 and administers private parking lot regulations contained within Title 10 (including parking lot certification).

Compliance

The Code Enforcement Team generally works under a model of voluntary compliance within reasonable time allowed to meet compliance.  In rare circumstances, administrative penalties are assessed to those who fail to comply with the Municipal Code.