2017 Citizen Survey

The 2017 National Citizen Survey was conducted in Walnut Creek in January 2017 to measure citizen satisfaction with City services and to identify community and service strength and weaknesses.

This year's survey had record participation. 2000 households were selected at random by the National Citizen Survey (a collaboration of the National Research Center and the International County/City Management Association - ICMA). The response rate was 570, or 27 percent.

In addition, 2,139 residents took the survey online.

Residents were surveyed on a variety of community characteristics (such as housing options, traffic and parking, quality of new development, and opportunities to participate in cultural and recreational activities). In addition, residents were asked to rate the quality of a range of services (such as police, street cleaning, services to youth and seniors, and library services).

The big picture? When it comes to Walnut Creek as a place to live, 95 % rate it “excellent” or “good.”

Citizens feel safe in their neighborhoods and downtown, enjoy the open space, city parks and recreation opportunities, feel positive about the City’s overall economic health, and believe Walnut Creek is a fine place to raise children.

Housing affordability, traffic congestion and the rate of growth received the most negative reviews, with the availability of affordable quality housing receiving the lowest positive rating (16%).

Only 37 percent rated travel by car as “excellent” or “good,” only 30 percent gave positive marks to parking, and only 23 percent gave good marks to traffic flow.


75 percent of respondents said the population is growing “somewhat too fast” or “much too fast,” while 66 percent had similar opinions about residential growth.

A majority of residents (55%) found that retail growth was somewhat or much too fast, while 4 in 10 reported that retail was growing at the right pace.

About half (48%) of respondents indicated that jobs growth was somewhat or much too slow, and 42


Citizen priorities mirror those set by the City Council.  Asked what the top priority of the Council should be for any surplus funds, 25% of citizens picked affordable housing, followed closely by caring for streets (infrastructure).

PDFs of the Survey reports are below: