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  Cable TV

 Live from City Hall: Walnut Creek City Council meetings City Council meetings are broadcast live on Comcast Channel 28 and Astound Broadband Channel 29 at 7 p.m. on the first and third Tuesday of each month. The meetings are replayed in their entirety on the following Sunday at 1 p.m. on both channels.

Streaming video of all City Council meetings is available on the City's website. Click here.

Are There Some Rates That Neither the FCC Nor Local Franchising Authorities Regulate?
Yes. Neither the FCC nor your local franchising authority regulates rates for pay-per-channel programming (for instance, a premium movie channel such as HBO or Showtime) and pay-per-program services (for instance, pay-per-view sports events). Therefore, you should not file a complaint about these services with the FCC or your local franchising authority.
What Cable Rates Does the FCC Regulate?
The FCC regulates the rates you pay for certain programming that the FCC refers to as cable programming service. "Cable programming service" includes all program channels on your cable system that are not included in basic service and are not separately offered as pay-per-channel programming or pay-per-program services. The FCC also regulates rates for equipment used solely to receive cable programming service and installation and service charges related solely to cable programming service. However, since most equipment used to receive cable programming service is also used to receive basic service, equipment complaints should generally be directed to your local franchising authority.

What Do Local Franchising Authorities Regulate?
In most instances, your local franchising authority is responsible for regulating:
  • Rates for basic cable service, equipment used to receive basic cable service, and installation and service charges related to basic service. The term "basic service" refers to the lowest level of cable service you can buy, and is the program package that includes signals from local television stations (such as ABC, NBC and CBS affiliates and independent television stations) and public, educational and governmental access channels. Your cable system may use other terms to describe this service.
  • Customer service -- for instance, complaints about bills, a cable system's response to inquiries about signal quality and a cable system's response to service requests.
  • Franchise fees -- the fees paid by the cable system to the franchising authority for the right to offer cable service.
You should contact your local franchising authority if you believe your rates for basic service, related equipment or installation are unreasonable. Your local franchising authority will tell you if it is not responsible for regulating these rates.

You should contact your local franchising authority, and not the FCC, with complaints regarding customer service and franchise fees.

Who do I call to request service or ask a question about my cable bill?
Customers of Comcast Cable Service may call 1-800-945-2288. Customers of Astound Broadband should call 1-800-427-8686. They should not call the City of Walnut Creek for service or billing questions
Who Regulates Cable Rates?
When you subscribe to cable television, your cable system offers you the option of choosing from among different programming packages. Some packages are regulated by the FCC and others by your local franchising authority.

The Federal Communications Commission is the federal administrative agency charged with regulating communications by radio, television wire, satellite and cable. The FCC's Cable Services Bureau Consumer Protection Division is at 1919 M Street, N.W., Washington, D.C. 20554 (202) 416-0856.

A franchising authority is the local municipal, county or other government organization that regulates your cable television service at the state or local level. The name of your local franchising authority should be on the front or back of your current cable bill. If the information is not on your bill, contact your cable company or your local government. The local franchising authority in Walnut Creek is: City of Walnut Creek, 1666 N. Main St., Walnut Creek, CA 94596 (925) 943-5895 FCC Community Unit: CA0293 .

Why doesn't the Comcast Broadband system in the City of Walnut Creek have an upgraded system like it does in surrounding communities?
The City has been in negotiations with Comcast and its predecessor since 1999 to approve a new franchise agreement. Comcast is required under federal law to enter into a franchise agreement with the City in order to use City streets for its facilities. Comcast's franchise agreement expired in February 2001. The City has proposed a new franchise agreement with Comcast identical to the terms agreed to by a competing cable system, Astound Broadband. Comcast has refused to agree to these terms. Without a new franchise, the City will not permit Comcast to upgrade its system to provide high definition television (HDTV), high-speed Internet, and telephony services. The City is continuing to negotiate with Comcast, as of March 29, 2004.
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