The City of Walnut Creek contracts with Duncan Solutions to process parking tickets issued by our agency.  
 
Please phone: (800) 281-PARK or (800) 281-7275.  Have your Citation Number and/or License Plate number ready.

Pay Your Parking Citation By Mail:

Make your check or money order (cash is not accepted) out to City of Walnut Creek Parking Enforcement. Include your citation number or license plate number in the memo line. Mail your payment and citation to:

City of Walnut Creek
Parking Enforcement Center
P.O. Box 5010
San Ramon, CA., 94583

Pay Your Parking Citation On Line:

You may also pay your tickets online.  The EZ-Pay website has a secure payment process.  Click EZ-Pay Parking Tickets to pay tickets online. A service fee is charged by the company accepting payment. Please have your citation number or your License Plate number and a credit card ready.

Parking Citation Appeal Process:

If you feel you received a citation that was unfair, unjust, or issued in error, you may appeal it.   There are three levels of review.  Level 1 - A review of your parking citation by the Duncan Solution and/or Walnut Creek Police.  Level 2 - A review of your parking citation conducted by an outside party trained in administrative hearings of parking matters.  Level 3 - A hearing held by the Walnut Creek Superior Court.  (Note:  Each level of review must occur before the next).

To begin the review process, do the following:  (All appropriate correspondence will by mail to you for each level of the review process).

1.  Obtain a Level 1 Parking Citation Appeals Request form.  You may stop by the police station to get the form or you can download an appeals form in MS Word format, or you can simply view and print an acceptable image of the form in your browser.

2.  Complete the form, sign it, and return it with a copy of your citation, and copies of all applicable permits, placards, or other documentation relevant to your appeal.  Send the package to:

City of Walnut Creek
Parking Enforcement Center
P.O. Box 5010
San Ramon, CA., 94583

3.  The request must be received within 21 days of citation issue.

 4.  You will be notified of the results by mail.  If your appeal is not granted, you will be informed as to your right and the procedure to have a Level 2 hearing in front of the Parking Appeals Hearing Officer.

Questions:

If you still have questions, you may also phone Walnut Creek Police at: (925) 943-5844.  Have your citation number and/or license plate number ready.  You can also email questions to the Police Services Supervisor in charge of the Parking Enforcement Unit W.C.P.D. PARKING UNIT.