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Online Crime Reporting Frequently Asked Questions
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What do I do if the Citizens Online Reporting System is not right for me? |
| Answer |
If your incident is an emergency, please call 9-1-1. If it is a non-emergency, please call our Communications Center at (925) 935-6400. |
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| Question |
What is a known suspect? |
| Answer |
A known suspect is when you or someone else knows the person or where to find the person who committed the crime OR you or someone else knows the license plate number of the vehicle the suspect(s) were in or there is video of the suspect(s). |
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| Question |
What if this happened outside of the City of Walnut Creek? Can I file a report using the Citizens Online Reporting System? |
| Answer |
No. Please contact the Police/Sheriff's Department within the jurisdiction where the incident occurred |
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| Question |
What does "Owner Applied No." mean? |
| Answer |
This term means a permanent engraving or etching that has been applied to a piece of property for identification purposes. |
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| Question |
Can I provide a copy of the temporary report to my insurance company? |
| Answer |
You will need to find out from your insurance company if they will accept it. |
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| Question |
When can I expect a response from the Police Department? |
| Answer |
The Department commits to respond to our citizens within five (5) business days. |
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| Question |
Can I submit additional information after I send my original report? |
| Answer |
Yes. The online reporting system allows for supplemental information to be added after the original report has been filed. |
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| Question |
What if I file a report for lost or stolen property and I find the property at a later time? |
| Answer |
Please file a supplemental report through our online reporting system, advising us that your property has been found/recovered. |
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| Question |
What if my child’s identification is lost or stolen with mine? |
| Answer |
If your child's identification was lost/stolen during the same incident, please file a supplementary report under each additional person’s name using the report number that will be provided to you. |
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| Question |
Should I cancel my credit card if it is lost or stolen? |
| Answer |
Yes, contact your credit card company immediately. If you file an online report of a lost or stolen credit card, please indicate in the "Incident Description" box whether or not you have canceled your credit card. |
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| If you are ready to make your online report, please click here >> Online reporting system << |
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